Privacy Policy

1 Introduction

1.1 kejuqq ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our online gaming platform at https://kejuqq.cam.

1.2 This policy applies to all users residing in Indonesia who register an account or interact with our platform, including prospective players who visit our website before creating an account.

1.3 We process personal data in accordance with internationally recognised data protection principles and the regulatory requirements of our gaming license jurisdiction.

2 Definitions

In this Privacy Policy, the following terms have these meanings:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, contact details, identity documents, transaction records, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "Platform" means the kejuqq website, mobile applications, and all associated gaming and betting services.
• "Account" means your registered user account on the kejuqq platform.
• "Cookies" means small text files placed on your device by the Platform to store preferences and track behavior.
• "Third Party" means any entity other than kejuqq that processes your data on our behalf or receives data from us, including payment processors, identity verification providers, and game studios.

3 Data Controller

3.1 kejuqq is the data controller for all personal information collected through the Platform. We determine the purposes and means of processing your personal data.

3.2 For privacy-related inquiries, data subject requests, or complaints, please contact our Data Protection Officer at [email protected] with "Privacy Inquiry" in the subject line.

3.3 Our registered office address and licensing details are available on request and in our Terms & Conditions.

4 Information We Collect

4.1 Registration & Account Data: When you create an account, we collect your full legal name, date of birth, gender, email address, mobile phone number, residential address in Indonesia, and chosen username and password.

4.2 Identity Verification (KYC) Data: To comply with anti-money laundering regulations, we collect copies of government-issued identity documents (KTP, SIM, or Passport), proof of address documents (utility bills or bank statements), and selfie photographs for identity verification purposes.

4.3 Financial & Transaction Data: We record all deposits, withdrawals, bets placed, winnings, bonuses claimed, and payment method details (bank account names, e-wallet identifiers). Payment card numbers are processed by third-party payment processors and are never stored on kejuqq servers.

4.4 Gameplay & Betting Data: We log your gaming activity, including games played, bet amounts, timestamps, IP addresses used, device identifiers, session durations, and outcomes. This data is used for fraud prevention, responsible gaming monitoring, and service improvement.

4.5 Communications Data: We store records of your communications with our customer support team, including live chat transcripts, email correspondence, and support ticket histories.

4.6 Technical & Device Data: When you access the Platform, we automatically collect your IP address, browser type and version, device type (mobile, tablet, desktop), operating system, screen resolution, language preferences, and referring website URLs.

4.7 Cookies & Tracking Data: We use cookies and similar technologies to track your preferences, maintain your login session, analyze site traffic, and deliver personalized content. See Section 13 for details.

5 How We Collect Your Data

5.1 Directly From You: Most personal data is provided directly by you when you register, update your profile, deposit funds, contact support, or interact with promotional offers.

5.2 Automatically: Technical and usage data is collected automatically through cookies, web beacons, server logs, and analytics tools whenever you access the Platform.

5.3 From Third Parties: We may receive data from payment processors (transaction confirmations), identity verification services (fraud risk scores), and affiliate partners (referral source information).

5.4 Public Sources: In rare cases, we may supplement your data with publicly available information to verify your identity or investigate suspected fraudulent activity.

6 How We Use Your Information

6.1 kejuqq processes your personal data for the following purposes:

• Account Management: To create and maintain your player account, authenticate your identity, and provide access to gaming services.
• Transaction Processing: To process deposits, withdrawals, bonus credits, and bet settlements. To maintain accurate financial records and comply with accounting requirements.
• Regulatory Compliance: To verify you are at least 21 years of age and a resident of Indonesia. To conduct Know Your Customer (KYC) checks required by anti-money laundering laws.
• Fraud Prevention: To detect and prevent fraudulent activity, bonus abuse, duplicate accounts, collusion, and money laundering. To monitor for patterns consistent with problem gambling.
• Customer Support: To respond to your inquiries, resolve technical issues, and investigate complaints.
• Service Improvement: To analyze gameplay patterns, optimize platform performance, identify popular games, and develop new features based on user behavior.
• Marketing & Promotions: With your consent, to send promotional emails, bonus offers, and updates about new games. You can opt out of marketing communications at any time.
• Legal Obligations: To comply with court orders, regulatory requests, tax reporting requirements, and licensing conditions imposed by gaming authorities.

7 Legal Basis for Processing

7.1 We process your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions) and deliver the gaming services you requested.
• Legal Obligation: Processing is required to comply with Indonesian tax law, anti-money laundering regulations, gaming license conditions, and court orders.
• Legitimate Interests: We have a legitimate interest in preventing fraud, maintaining platform security, improving our services, and conducting marketing activities, provided these interests do not override your privacy rights.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time.

8 Data Sharing & Third Parties

8.1 kejuqq does not sell, rent, or trade your personal data to third parties for their marketing purposes. We share data only in the following limited circumstances:

• Payment Processors: To facilitate deposits and withdrawals, we share transaction details with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). These processors handle data according to their own privacy policies.
• Identity Verification Services: KYC documents are submitted to third-party verification providers who check authenticity, perform age verification, and screen against sanctions lists. These services are bound by strict confidentiality agreements.
• Game Providers: Gameplay data is shared with our casino and sports betting suppliers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft, Ezugi) to enable real-time gaming, calculate payouts, and investigate disputes.
• Analytics & Marketing Partners: Anonymized or aggregated data may be shared with analytics platforms to measure campaign performance and understand user demographics. Individual users are not identifiable in this data.
• Legal Authorities: If required by law, we will disclose personal data to Indonesian government agencies, tax authorities, law enforcement, or gaming regulators. We will notify you of such disclosure unless prohibited by law.
• Business Transfers: In the event kejuqq is acquired by or merged with another company, your personal data may be transferred to the new owner as part of the transaction. You will be notified of any such change of control.

9 International Data Transfers

9.1 Your personal data is primarily stored on secure servers located within the jurisdiction of our gaming license. However, some third-party service providers (payment processors, cloud infrastructure providers, game studios) operate servers outside Indonesia.

9.2 Where data is transferred internationally, we ensure adequate safeguards are in place, including standard contractual clauses approved by data protection authorities, binding corporate rules, or certification under recognized privacy frameworks.

9.3 You acknowledge and consent to the international transfer of your data as described in this policy.

10 Data Security Measures

10.1 kejuqq employs industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. Passwords are hashed using bcrypt with per-user salt.
• Access Controls: Access to personal data is restricted to authorized employees on a need-to-know basis. All staff sign confidentiality agreements and undergo regular data protection training.
• Infrastructure Security: Our servers are hosted in ISO 27001-certified data centers with 24/7 monitoring, intrusion detection systems, firewalls, and redundant backups.
• Penetration Testing: We conduct quarterly security audits and annual penetration tests by independent cybersecurity firms to identify and remediate vulnerabilities.
• Incident Response: In the unlikely event of a data breach, we will notify affected users within 72 hours and report the incident to relevant authorities as required by law.

10.2 Despite these measures, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your account password and should report any suspected unauthorized access immediately.

11 Data Retention Period

11.1 kejuqq retains your personal data for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations:

• Active Accounts: Data is retained for the duration of your account's active status and for five years after voluntary account closure to meet regulatory record-keeping requirements.
• Transaction Records: Financial records (deposits, withdrawals, bets) are retained for seven years to comply with Indonesian tax law and anti-money laundering regulations.
• KYC Documents: Identity verification documents are retained for five years after account closure or until you request deletion, whichever is later, unless longer retention is legally required.
• Marketing Data: If you unsubscribe from marketing communications, your email address is retained on a suppression list to ensure we do not contact you again.
• Anonymous Data: Aggregated and anonymized data (which cannot be linked back to you) may be retained indefinitely for statistical analysis and business intelligence purposes.

11.2 After the applicable retention period expires, personal data is securely deleted or anonymized such that you can no longer be identified from it.

12 Your Privacy Rights

12.1 Under applicable data protection laws, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of all personal data we hold about you. We will provide this in a structured, commonly used, and machine-readable format within 30 days.
• Right to Rectification: If your personal data is inaccurate or incomplete, you may request corrections. You can update most information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data in certain circumstances (e.g., data is no longer necessary for its original purpose, you withdraw consent). This right is subject to legal retention obligations.
• Right to Restrict Processing: You may request that we limit how we use your data while a dispute about accuracy or lawfulness is resolved.
• Right to Data Portability: You may request a copy of your data in a portable format to transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.

12.2 To exercise any of these rights, email [email protected] with "Data Subject Request" in the subject line. We may require additional identity verification before processing your request.

12.3 If you are dissatisfied with how we handle your request, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

13 Cookies & Tracking Technologies

13.1 kejuqq uses cookies and similar tracking technologies to enhance your browsing experience, maintain your login session, and analyze site usage. Cookies are small text files stored on your device.

13.2 We use the following types of cookies:

• Essential Cookies: Required for the Platform to function. These remember your login session, language preference, and security settings. They cannot be disabled.
• Functional Cookies: Remember your choices (e.g., favorite games, preferred odds format) to personalize your experience.
• Analytics Cookies: Collect anonymized information about how visitors use the Platform, which pages are most popular, and where traffic originates. We use Google Analytics and similar services.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements. These require your consent and can be disabled through browser settings.

13.3 You can manage cookie preferences through your browser settings. Most browsers allow you to block all cookies or selectively delete cookies. Note that disabling essential cookies will prevent you from using certain Platform features.

13.4 We also use web beacons (transparent pixel images) in emails to track whether promotional messages are opened and which links are clicked.

14 Children's Privacy

14.1 The kejuqq platform is intended solely for individuals aged 21 years and older. We do not knowingly collect personal data from minors under the age of 21.

14.2 If we discover that a user is under 21, we will immediately close the account, forfeit any bonus funds, and delete all associated personal data. Real-money deposits may be returned to the source account after identity verification.

14.3 Parents or guardians who believe a minor has provided personal data to kejuqq should contact us immediately at [email protected] so we can take appropriate action.

15 Changes to This Policy

15.1 kejuqq reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The "Last Updated" date at the top of this page indicates when the policy was last revised.

15.2 Material changes (such as expanded data collection, new third-party sharing arrangements, or reduced retention periods) will be communicated to all active users via email at least 14 days before taking effect.

15.3 We encourage you to review this policy periodically. Your continued use of the Platform after changes become effective constitutes acceptance of the revised policy.

16 Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us:

• Email: [email protected] (use "Privacy Inquiry" in subject line)
• Data Protection Officer: Available via the same email address for formal data subject requests
• Response Time: We respond to privacy inquiries within five business days and complete data subject requests within 30 days as required by law

For general customer support inquiries unrelated to privacy, please use the 24/7 live chat feature on the Platform or visit our FAQ page.