At kejuqq, we believe gaming should be an entertaining and enjoyable experience. We are committed to promoting responsible gambling practices and providing the tools and support you need to stay in control.
Take control of your gaming with our comprehensive safety features
Set daily, weekly, or monthly deposit limits to manage your spending. Once a limit is set, it cannot be increased for 24 hours, ensuring you have time to reconsider any changes.
Receive automatic pop-up notifications after a specified period of continuous play. Reality checks display your session duration and current balance, helping you track time spent gaming.
Take a short break from gaming by activating a time-out period of 24 hours, 48 hours, one week, or one month. During this time, you will not be able to access your account or place bets.
Exclude yourself from kejuqq for a minimum of six months or permanently. Self-excluded accounts are locked and cannot be reopened until the exclusion period expires. This is irreversible during the chosen period.
Set maximum loss thresholds per day, week, or month. Once you reach your loss limit, you will not be able to place additional bets until the next period begins, protecting your bankroll.
If you wish to stop gaming permanently, you can close your account at any time. Contact our support team, and we will process your request within 24 hours. All remaining funds will be returned to you.
kejuqq is dedicated to ensuring that online gaming remains a safe and enjoyable form of entertainment for all our users in Indonesia. We recognize that for the vast majority of players, sports betting on BRI Liga 1, EPL, and La Liga, playing slots, live casino games, or participating in togel (traditional lottery) is a recreational activity. However, we also acknowledge that for a small percentage of individuals, gambling can become problematic.
We take our responsibility seriously and have implemented a comprehensive responsible gaming program that includes player education, early intervention tools, strict age verification, and partnerships with problem gambling support organizations. Our 24/7 Indonesian-speaking customer support team is trained to identify signs of problem gambling and provide compassionate assistance to players who may be struggling.
All players on the kejuqq platform must be at least 21 years of age. This is a legal requirement in Indonesia and a core pillar of our responsible gaming policy. We employ robust age verification measures during the registration and Know Your Customer (KYC) process, including verification of government-issued identity documents such as KTP (Indonesian identity card), SIM (driver's license), or a valid Passport.
Any individual found to be under the age of 21 will have their account immediately suspended, all bonus funds forfeited, and any winnings derived from underage play confiscated. Real-money deposits may be returned to the original source after identity verification. We strongly encourage parents and guardians to use internet filtering software and monitor online activity to prevent minors from accessing gambling websites.
Problem gambling, sometimes referred to as gambling addiction or compulsive gambling, occurs when gaming behavior starts to negatively impact your life, relationships, finances, or mental health. It is important to be aware of the warning signs so you can take action early. Gambling should never be seen as a way to make money or escape problems.
If you recognize three or more of these signs in yourself or someone you care about, it may indicate a gambling problem. The good news is that problem gambling is treatable, and help is available. Taking the first step to reach out for support is an act of strength, not weakness.
All responsible gaming tools are accessible through your kejuqq account settings. Here is how to activate each feature:
Navigate to your account dashboard and select "Responsible Gaming" from the menu. Choose "Deposit Limits" and specify your preferred daily, weekly, or monthly limit in Indonesian Rupiah (IDR). For example, you might set a weekly limit of Rp 500.000. Once set, you will not be able to deposit more than this amount during the specified period. Any request to increase a deposit limit will only take effect after a 24-hour cooling-off period, while decreases are applied immediately.
From the Responsible Gaming menu, select "Session Reminders" and choose how often you want to receive notifications (for example, every 30 minutes, 60 minutes, or 90 minutes). When the reminder appears, it will display your current session duration, total bets placed, and net win or loss. You can then decide whether to continue playing or take a break.
If you feel you need a short break from gaming, select "Time-Out" from the Responsible Gaming menu and choose a duration: 24 hours, 48 hours, 7 days, or 30 days. During the time-out period, your account will be temporarily locked. You will not be able to log in, place bets, or make deposits. At the end of the time-out period, your account will automatically reactivate. You may contact support to extend the time-out if needed.
Self-exclusion is a more serious step for players who feel they have lost control of their gambling behavior. To self-exclude, contact our customer support team via live chat or email at [email protected]. You can choose a self-exclusion period of six months, one year, three years, or permanent exclusion. Once self-excluded, your account will be closed immediately. You will not be able to create a new account or reopen your existing account during the exclusion period. This decision is irreversible during the chosen timeframe. If you self-exclude permanently, you will never be able to reactivate your account.
If you believe you may have a gambling problem, or if you are concerned about someone else's gambling, it is important to seek professional help. kejuqq provides access to trained counselors and support resources specializing in problem gambling. Our customer support team is available 24/7 in Indonesian and English to provide confidential guidance and connect you with appropriate services.
Contact our player wellbeing team for confidential support and guidance on responsible gaming practices.
To help ensure that your gaming experience on kejuqq remains positive and enjoyable, we recommend following these best practices:
If you are concerned about a loved one's gambling behavior, it is important to approach the situation with compassion and understanding rather than judgment. Problem gambling is a serious condition that can cause shame and denial. Here are some steps you can take:
kejuqq continuously reviews and improves our responsible gaming policies and tools based on the latest research and best practices in the industry. We work with international responsible gaming organizations to stay informed about emerging risks and effective intervention strategies. Our goal is to create a gaming environment where players can enjoy casino games, sports betting, and togel safely and responsibly, with the confidence that kejuqq is looking out for their wellbeing.
We believe that by empowering players with knowledge, tools, and support, we can help prevent problem gambling before it starts and provide a pathway to recovery for those who need it. Thank you for choosing kejuqq and for taking the time to learn about responsible gaming. If you ever have questions or need assistance, our team is here to help 24 hours a day, seven days a week.
Visit our FAQ for answers to common questions, review our Terms & Conditions for detailed policies, or contact our support team for personalized assistance.